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Frequently asked questions
Everything you need to know about estimates, ICBC claims, repair times, and more.
Do I need an appointment for an estimate?
Walk-ins are welcome, but we recommend booking an appointment to ensure our team can properly inspect your vehicle and provide a detailed estimate without delay.
Do you work with ICBC claims?
Yes. We regularly work with ICBC claims and can help guide you through the repair process once you have your claim number. We also coordinate with ICBC when required to help streamline approvals.
How long will my repairs take?
Repair times depend on the extent of the damage, parts availability, and insurance approvals. We'll provide an estimated timeline after your vehicle has been assessed and keep you updated throughout the process.
Do you offer courtesy vehicles?
Yes. We have a fleet of over 40 courtesy vehicles available, subject to eligibility and availability, to help keep you on the road while your vehicle is being repaired.
What types of vehicles do you repair?
We repair a wide range of domestic and import vehicles. If you are unsure about your specific vehicle, feel free to contact us and we'll be happy to confirm.
Can you match my vehicle's paint colour?
Yes. We use advanced colour-matching systems and refinishing techniques to closely match your vehicle's original paint for a seamless finish.
Will I get updates during the repair process?
Yes. We believe in clear communication and will keep you informed throughout each stage of your repair.
Do you guarantee your work?
Yes. We stand behind the quality of our workmanship and aim to ensure every repair meets high safety and quality standards before delivery.